Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using the Unified Analytix ("Service") provided by Wood LLC ("Company", "we", "us", or "our"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

Unified Analytix is a SaaS application that provides analytics and reporting services for e-commerce businesses, including integration with Amazon Seller Central, Amazon Vendor Central, and Walmart Marketplace.

3. User Accounts

3.1 Account Registration

To use our Service, you must create an account by providing accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized use of your account
  • Use strong passwords and enable two-factor authentication when available

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. All prices are listed in USD and exclude applicable taxes unless otherwise stated.

4.2 Free Trial

We offer a 14-day free trial for new users. At the end of the trial period, your subscription will automatically convert to a paid plan unless cancelled.

4.3 Payment Terms

Subscription fees are billed in advance on a monthly basis. Payment is due immediately upon subscription activation and on each renewal date thereafter.

4.4 Refunds

We offer a 30-day money-back guarantee for new subscriptions. Refunds are processed to the original payment method within 5-10 business days.

5. Data and Privacy

5.1 Data Collection

We collect and process data as described in our Privacy Policy. By using our Service, you consent to such collection and processing.

5.2 Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.

5.3 Data Ownership

You retain ownership of all data you provide to our Service. We do not claim ownership of your business data or analytics.

6. API Integration

6.1 Third-Party APIs

Our Service integrates with third-party APIs including Amazon and Walmart. You are responsible for complying with the terms of service of these third-party platforms.

6.2 API Credentials

You are responsible for obtaining and maintaining valid API credentials for third-party integrations. We are not liable for service disruptions caused by invalid or expired credentials.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable laws
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use the Service to transmit malware, spam, or other harmful content
  • Reverse engineer, decompile, or attempt to extract source code
  • Resell or redistribute the Service without written permission

8. Service Availability

8.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

9. Intellectual Property

9.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by Wood LLC and protected by intellectual property laws.

9.2 License

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WOOD LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Wood LLC from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

12.1 Termination by You

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

12.2 Termination by Us

We may suspend or terminate your account for violation of these Terms, non-payment, or other reasons with appropriate notice.

12.3 Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your account data after a reasonable retention period.

13. Compliance and Certifications

Our Service implements security frameworks designed to meet industry standards including PCI DSS, SOC 2, ISO 27001, and GDPR requirements. However, actual certification requires independent third-party audits.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles.

14.2 Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Contact Information

If you have questions about these Terms, please contact us at:

Wood LLC
Email: legal@unifiedanalytix.com
Phone: 513-846-4958
Address: 7270 Franklin Ave #405 Los Angeles, CA, 90046

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wood LLC (EIN: 92-1670796) regarding the Service.